{"id":8,"date":"2026-06-16T07:59:23","date_gmt":"2026-06-16T07:59:23","guid":{"rendered":"https:\/\/practicalops.co.nz\/?page_id=8"},"modified":"2026-06-16T08:17:45","modified_gmt":"2026-06-16T08:17:45","slug":"8-2","status":"publish","type":"page","link":"https:\/\/practicalops.co.nz\/","title":{"rendered":"Home"},"content":{"rendered":"<style>.kb-row-layout-id8_8ce0be-27 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id8_8ce0be-27 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id8_8ce0be-27 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:1200px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id8_8ce0be-27 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id8_8ce0be-27 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id8_8ce0be-27 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id8_8ce0be-27 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column8_afb155-3d > .kt-inside-inner-col,.kadence-column8_afb155-3d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column8_afb155-3d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column8_afb155-3d > .kt-inside-inner-col{flex-direction:column;}.kadence-column8_afb155-3d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column8_afb155-3d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column8_afb155-3d{position:relative;}@media all and (max-width: 1024px){.kadence-column8_afb155-3d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column8_afb155-3d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column8_afb155-3d\"><div class=\"kt-inside-inner-col\">\n<!DOCTYPE html>\n<html lang=\"en-NZ\">\n<head>\n  <meta charset=\"UTF-8\" \/>\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\n  <title>Practical Ops Co. | Fractional Operations Support for Small Businesses<\/title>\n  <meta name=\"description\" content=\"Practical Ops Co. helps small education and service businesses improve systems, workflows, customer processes and day-to-day operations so the business runs better without everything depending on the owner.\" \/>\n\n  <style>\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Nunito+Sans:wght@700;800;900&family=Open+Sans:wght@400;600;700&display=swap');\n\n    :root {\n      --poc-navy: #234066;\n      --poc-green: #4BA37A;\n      --poc-mist: #E2E4E6;\n      --poc-charcoal: #333333;\n      --poc-soft: #F7F9F8;\n      --poc-cream: #F7F4EE;\n      --poc-white: #FFFFFF;\n      --poc-border: #D7DCDE;\n      --poc-shadow: 0 18px 45px rgba(35, 64, 102, 0.12);\n      --poc-radius-lg: 28px;\n      --poc-radius-md: 18px;\n      --poc-max: 1180px;\n    }\n\n    * {\n      box-sizing: border-box;\n    }\n\n    html {\n      scroll-behavior: smooth;\n    }\n\n    body {\n      margin: 0;\n      font-family: \"Open Sans\", Arial, sans-serif;\n      color: var(--poc-charcoal);\n      background: var(--poc-white);\n      line-height: 1.65;\n    }\n\n    img {\n      max-width: 100%;\n      display: block;\n    }\n\n    a {\n      color: inherit;\n    }\n\n    .poc-page {\n      overflow: hidden;\n    }\n\n    .poc-container {\n      width: min(var(--poc-max), calc(100% - 40px));\n      margin: 0 auto;\n    }\n\n    .poc-header {\n      position: sticky;\n      top: 0;\n      z-index: 50;\n      background: rgba(255, 255, 255, 0.92);\n      backdrop-filter: blur(14px);\n      border-bottom: 1px solid rgba(215, 220, 222, 0.75);\n    }\n\n    .poc-nav {\n      min-height: 76px;\n      display: flex;\n      align-items: center;\n      justify-content: space-between;\n      gap: 24px;\n    }\n\n    .poc-logo {\n      display: inline-flex;\n      align-items: center;\n      gap: 12px;\n      text-decoration: none;\n      color: var(--poc-navy);\n      font-family: \"Nunito Sans\", Arial, sans-serif;\n      font-weight: 900;\n      letter-spacing: -0.03em;\n      font-size: 1.15rem;\n      white-space: nowrap;\n    }\n\n    .poc-mark {\n      width: 42px;\n      height: 42px;\n      border-radius: 12px;\n      background: var(--poc-navy);\n      position: relative;\n      flex: 0 0 auto;\n      overflow: hidden;\n      box-shadow: 0 10px 22px rgba(35, 64, 102, 0.18);\n    }\n\n    .poc-mark::before {\n      content: \"\";\n      position: absolute;\n      left: 10px;\n      bottom: 10px;\n      width: 20px;\n      height: 11px;\n      border-left: 4px solid #fff;\n      border-bottom: 4px solid #fff;\n      transform: rotate(-45deg);\n    }\n\n    .poc-mark::after {\n      content: \"\";\n      position: absolute;\n      right: 9px;\n      top: 8px;\n      width: 8px;\n      height: 24px;\n      background: var(--poc-green);\n      border-radius: 2px;\n      box-shadow: -10px 8px 0 rgba(255,255,255,0.9);\n    }\n\n    .poc-menu {\n      display: flex;\n      align-items: center;\n      gap: 22px;\n      font-size: 0.94rem;\n      font-weight: 700;\n      color: var(--poc-navy);\n    }\n\n    .poc-menu a {\n      text-decoration: none;\n      opacity: 0.88;\n    }\n\n    .poc-menu a:hover {\n      opacity: 1;\n      color: var(--poc-green);\n    }\n\n    .poc-button {\n      display: inline-flex;\n      align-items: center;\n      justify-content: center;\n      min-height: 48px;\n      padding: 13px 22px;\n      border-radius: 999px;\n      border: 0;\n      cursor: pointer;\n      text-decoration: none;\n      font-weight: 800;\n      font-size: 0.98rem;\n      transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;\n      font-family: \"Open Sans\", Arial, sans-serif;\n      line-height: 1.2;\n    }\n\n    .poc-button:hover,\n    .poc-button:focus {\n      transform: translateY(-1px);\n    }\n\n    .poc-button-primary {\n      background: var(--poc-navy);\n      color: var(--poc-white);\n      box-shadow: 0 10px 22px rgba(35, 64, 102, 0.22);\n    }\n\n    .poc-button-primary:hover,\n    .poc-button-primary:focus {\n      background: #1b3354;\n    }\n\n    .poc-button-secondary {\n      background: rgba(75, 163, 122, 0.12);\n      color: var(--poc-navy);\n      border: 1px solid rgba(75, 163, 122, 0.32);\n    }\n\n    .poc-button-secondary:hover,\n    .poc-button-secondary:focus {\n      background: rgba(75, 163, 122, 0.18);\n    }\n\n    .poc-button-light {\n      background: #fff;\n      color: var(--poc-navy);\n      border: 1px solid rgba(255,255,255,0.4);\n    }\n\n    .poc-hero {\n      background:\n        radial-gradient(circle at top right, rgba(75, 163, 122, 0.20), transparent 32%),\n        radial-gradient(circle at bottom left, rgba(35, 64, 102, 0.10), transparent 34%),\n        linear-gradient(135deg, #ffffff 0%, #f7f9f8 58%, #eef3f1 100%);\n      padding: 96px 0 62px;\n    }\n\n    .poc-hero-grid {\n      display: grid;\n      grid-template-columns: 1.05fr 0.95fr;\n      gap: 52px;\n      align-items: center;\n    }\n\n    .poc-eyebrow {\n      margin: 0 0 12px;\n      color: var(--poc-green);\n      text-transform: uppercase;\n      letter-spacing: 0.10em;\n      font-weight: 900;\n      font-size: 0.82rem;\n    }\n\n    h1, h2, h3, h4 {\n      font-family: \"Nunito Sans\", Arial, sans-serif;\n      color: var(--poc-navy);\n      letter-spacing: -0.04em;\n      line-height: 1.08;\n      margin: 0;\n    }\n\n    h1 {\n      font-size: clamp(2.6rem, 6vw, 5.2rem);\n      max-width: 780px;\n    }\n\n    h2 {\n      font-size: clamp(2rem, 4vw, 3.45rem);\n    }\n\n    h3 {\n      font-size: 1.55rem;\n    }\n\n    .poc-hero-copy {\n      font-size: 1.15rem;\n      line-height: 1.75;\n      max-width: 720px;\n      margin: 22px 0 0;\n    }\n\n    .poc-hero-actions {\n      display: flex;\n      flex-wrap: wrap;\n      gap: 12px;\n      margin-top: 30px;\n    }\n\n    .poc-proof-row {\n      display: flex;\n      flex-wrap: wrap;\n      gap: 10px;\n      margin-top: 28px;\n    }\n\n    .poc-pill {\n      display: inline-flex;\n      align-items: center;\n      gap: 8px;\n      border-radius: 999px;\n      border: 1px solid var(--poc-border);\n      background: #fff;\n      padding: 8px 13px;\n      font-size: 0.89rem;\n      font-weight: 800;\n      color: var(--poc-navy);\n    }\n\n    .poc-dot {\n      width: 8px;\n      height: 8px;\n      border-radius: 999px;\n      background: var(--poc-green);\n      flex: 0 0 auto;\n    }\n\n    .poc-hero-card {\n      background: #fff;\n      border: 1px solid var(--poc-border);\n      border-radius: var(--poc-radius-lg);\n      padding: 32px;\n      box-shadow: var(--poc-shadow);\n      position: relative;\n    }\n\n    .poc-hero-card::before {\n      content: \"\";\n      position: absolute;\n      top: 22px;\n      right: 22px;\n      width: 72px;\n      height: 72px;\n      border-radius: 22px;\n      background: rgba(75, 163, 122, 0.12);\n    }\n\n    .poc-mini-dashboard {\n      display: grid;\n      gap: 16px;\n      position: relative;\n      z-index: 1;\n    }\n\n    .poc-dashboard-item {\n      display: grid;\n      grid-template-columns: auto 1fr;\n      gap: 14px;\n      align-items: start;\n      padding: 18px;\n      border-radius: 18px;\n      border: 1px solid var(--poc-border);\n      background: linear-gradient(135deg, #ffffff 0%, #f8fbfa 100%);\n    }\n\n    .poc-icon {\n      width: 38px;\n      height: 38px;\n      border-radius: 12px;\n      background: rgba(75, 163, 122, 0.14);\n      position: relative;\n    }\n\n    .poc-icon::after {\n      content: \"\";\n      position: absolute;\n      left: 10px;\n      top: 11px;\n      width: 16px;\n      height: 8px;\n      border-left: 3px solid var(--poc-green);\n      border-bottom: 3px solid var(--poc-green);\n      transform: rotate(-45deg);\n    }\n\n    .poc-dashboard-item strong {\n      display: block;\n      color: var(--poc-navy);\n      line-height: 1.25;\n      font-family: \"Nunito Sans\", Arial, sans-serif;\n      font-size: 1.1rem;\n    }\n\n    .poc-dashboard-item span {\n      display: block;\n      margin-top: 4px;\n      font-size: 0.95rem;\n      line-height: 1.55;\n    }\n\n    .poc-section {\n      padding: 88px 0;\n    }\n\n    .poc-section-soft {\n      background: var(--poc-soft);\n    }\n\n    .poc-section-navy {\n      background:\n        radial-gradient(circle at top right, rgba(75, 163, 122, 0.25), transparent 30%),\n        var(--poc-navy);\n      color: #fff;\n    }\n\n    .poc-section-navy h2,\n    .poc-section-navy h3 {\n      color: #fff;\n    }\n\n    .poc-section-navy p {\n      color: rgba(255, 255, 255, 0.84);\n    }\n\n    .poc-section-head {\n      max-width: 780px;\n      margin-bottom: 34px;\n    }\n\n    .poc-section-head p {\n      font-size: 1.08rem;\n      margin: 18px 0 0;\n    }\n\n    .poc-cred-strip {\n      margin-top: -28px;\n      position: relative;\n      z-index: 5;\n    }\n\n    .poc-cred-card {\n      background: #fff;\n      border: 1px solid var(--poc-border);\n      border-radius: 22px;\n      box-shadow: 0 18px 38px rgba(35, 64, 102, 0.10);\n      padding: 24px;\n      display: grid;\n      grid-template-columns: auto 1fr;\n      gap: 18px;\n      align-items: start;\n    }\n\n    .poc-cred-card p {\n      margin: 0;\n      font-weight: 700;\n      color: var(--poc-navy);\n      line-height: 1.6;\n    }\n\n    .poc-grid-2 {\n      display: grid;\n      grid-template-columns: repeat(2, 1fr);\n      gap: 24px;\n    }\n\n    .poc-grid-3 {\n      display: grid;\n      grid-template-columns: repeat(3, 1fr);\n      gap: 24px;\n    }\n\n    .poc-grid-4 {\n      display: grid;\n      grid-template-columns: repeat(4, 1fr);\n      gap: 18px;\n    }\n\n    .poc-card {\n      background: #fff;\n      border: 1px solid var(--poc-border);\n      border-radius: 22px;\n      padding: 26px;\n      box-shadow: 0 12px 30px rgba(35, 64, 102, 0.07);\n    }\n\n    .poc-card h3 {\n      margin-bottom: 10px;\n    }\n\n    .poc-card p {\n      margin: 0;\n    }\n\n    .poc-list {\n      list-style: none;\n      padding: 0;\n      margin: 18px 0 0;\n      display: grid;\n      gap: 10px;\n    }\n\n    .poc-list li {\n      position: relative;\n      padding-left: 30px;\n      line-height: 1.55;\n    }\n\n    .poc-list li::before {\n      content: \"\";\n      position: absolute;\n      left: 0;\n      top: 0.35em;\n      width: 18px;\n      height: 18px;\n      border-radius: 6px;\n      background: rgba(75, 163, 122, 0.18);\n    }\n\n    .poc-list li::after {\n      content: \"\";\n      position: absolute;\n      left: 5px;\n      top: 0.58em;\n      width: 8px;\n      height: 4px;\n      border-left: 2px solid var(--poc-green);\n      border-bottom: 2px solid var(--poc-green);\n      transform: rotate(-45deg);\n    }\n\n    .poc-service-card {\n      display: flex;\n      flex-direction: column;\n      gap: 18px;\n      height: 100%;\n    }\n\n    .poc-service-label {\n      display: inline-flex;\n      align-self: flex-start;\n      padding: 7px 11px;\n      border-radius: 999px;\n      background: rgba(75, 163, 122, 0.12);\n      color: var(--poc-navy);\n      font-size: 0.78rem;\n      font-weight: 900;\n      letter-spacing: 0.06em;\n      text-transform: uppercase;\n    }\n\n    .poc-service-card .poc-button {\n      margin-top: auto;\n      align-self: flex-start;\n    }\n\n    .poc-split {\n      display: grid;\n      grid-template-columns: 0.9fr 1.1fr;\n      gap: 48px;\n      align-items: center;\n    }\n\n    .poc-feature-box {\n      border-radius: var(--poc-radius-lg);\n      background: #fff;\n      border: 1px solid var(--poc-border);\n      padding: 34px;\n      box-shadow: var(--poc-shadow);\n    }\n\n    .poc-step {\n      display: grid;\n      grid-template-columns: auto 1fr;\n      gap: 16px;\n      padding: 22px 0;\n      border-bottom: 1px solid rgba(215, 220, 222, 0.7);\n    }\n\n    .poc-step:last-child {\n      border-bottom: 0;\n    }\n\n    .poc-step-number {\n      width: 40px;\n      height: 40px;\n      border-radius: 14px;\n      background: var(--poc-green);\n      color: #fff;\n      display: inline-flex;\n      align-items: center;\n      justify-content: center;\n      font-family: \"Nunito Sans\", Arial, sans-serif;\n      font-weight: 900;\n    }\n\n    .poc-step h3 {\n      font-size: 1.25rem;\n      margin-bottom: 5px;\n    }\n\n    .poc-step p {\n      margin: 0;\n    }\n\n    .poc-quiz-wrap {\n      background: linear-gradient(135deg, #f7f9f8 0%, #ffffff 52%, #eef3f1 100%);\n      border: 1px solid var(--poc-border);\n      border-radius: 28px;\n      box-shadow: var(--poc-shadow);\n      overflow: hidden;\n    }\n\n    .poc-quiz-header {\n      padding: 36px;\n      border-bottom: 1px solid var(--poc-border);\n      background:\n        radial-gradient(circle at top right, rgba(75, 163, 122, 0.16), transparent 34%),\n        linear-gradient(135deg, #ffffff 0%, #f1f6f4 100%);\n    }\n\n    .poc-quiz-header h2 {\n      max-width: 740px;\n    }\n\n    .poc-quiz-header p {\n      max-width: 760px;\n      margin: 18px 0 0;\n      font-size: 1.08rem;\n    }\n\n    .poc-quiz-actions {\n      display: flex;\n      flex-wrap: wrap;\n      gap: 12px;\n      margin-top: 24px;\n    }\n\n    .poc-quiz-body {\n      padding: 36px;\n      background: #fff;\n    }\n\n    .poc-progress-row {\n      display: flex;\n      justify-content: space-between;\n      align-items: center;\n      gap: 16px;\n      margin-bottom: 18px;\n    }\n\n    .poc-progress-label {\n      color: var(--poc-navy);\n      font-weight: 800;\n      font-size: 0.92rem;\n    }\n\n    .poc-progress-track {\n      width: 100%;\n      height: 10px;\n      border-radius: 999px;\n      background: var(--poc-mist);\n      overflow: hidden;\n      margin-bottom: 28px;\n    }\n\n    .poc-progress-fill {\n      width: 0%;\n      height: 100%;\n      background: linear-gradient(90deg, var(--poc-green), var(--poc-navy));\n      border-radius: 999px;\n      transition: width 0.25s ease;\n    }\n\n    .poc-question-panel {\n      min-height: 340px;\n    }\n\n    .poc-question {\n      font-size: clamp(1.4rem, 3vw, 2.1rem);\n      margin-bottom: 22px;\n    }\n\n    .poc-options {\n      display: grid;\n      gap: 12px;\n    }\n\n    .poc-option {\n      position: relative;\n      display: flex;\n      align-items: flex-start;\n      gap: 13px;\n      padding: 16px;\n      border: 1px solid var(--poc-border);\n      border-radius: 16px;\n      cursor: pointer;\n      background: #fff;\n      transition: border 0.18s ease, background 0.18s ease, box-shadow 0.18s ease;\n    }\n\n    .poc-option:hover {\n      border-color: rgba(75, 163, 122, 0.7);\n      background: #fbfdfc;\n      box-shadow: 0 8px 20px rgba(35, 64, 102, 0.08);\n    }\n\n    .poc-option input {\n      position: absolute;\n      opacity: 0;\n      pointer-events: none;\n    }\n\n    .poc-radio {\n      width: 22px;\n      height: 22px;\n      border-radius: 999px;\n      border: 2px solid var(--poc-border);\n      flex: 0 0 auto;\n      margin-top: 2px;\n      position: relative;\n      background: #fff;\n    }\n\n    .poc-option input:checked + .poc-radio {\n      border-color: var(--poc-green);\n    }\n\n    .poc-option input:checked + .poc-radio::after {\n      content: \"\";\n      position: absolute;\n      inset: 4px;\n      border-radius: 999px;\n      background: var(--poc-green);\n    }\n\n    .poc-option-text {\n      display: block;\n      font-size: 1rem;\n      line-height: 1.5;\n      color: var(--poc-charcoal);\n      font-weight: 700;\n    }\n\n    .poc-quiz-nav {\n      display: flex;\n      justify-content: space-between;\n      gap: 12px;\n      margin-top: 28px;\n      padding-top: 22px;\n      border-top: 1px solid var(--poc-border);\n    }\n\n    .poc-quiz-nav .poc-button:disabled {\n      opacity: 0.45;\n      cursor: not-allowed;\n      transform: none;\n      box-shadow: none;\n    }\n\n    .poc-result {\n      display: none;\n    }\n\n    .poc-result-grid {\n      display: grid;\n      grid-template-columns: 1.15fr 0.85fr;\n      gap: 28px;\n      align-items: stretch;\n    }\n\n    .poc-result-main {\n      padding: 28px;\n      border-radius: 20px;\n      background: linear-gradient(135deg, #ffffff 0%, #f2f7f5 100%);\n      border: 1px solid var(--poc-border);\n    }\n\n    .poc-score-badge {\n      display: inline-flex;\n      align-items: center;\n      gap: 8px;\n      background: rgba(75, 163, 122, 0.12);\n      color: var(--poc-navy);\n      border: 1px solid rgba(75, 163, 122, 0.3);\n      border-radius: 999px;\n      padding: 8px 12px;\n      font-weight: 900;\n      font-size: 0.88rem;\n      margin-bottom: 16px;\n    }\n\n    .poc-result-title {\n      font-size: clamp(1.8rem, 4vw, 2.7rem);\n      margin-bottom: 14px;\n    }\n\n    .poc-result-copy {\n      font-size: 1.04rem;\n      line-height: 1.7;\n      margin: 0 0 18px;\n    }\n\n    .poc-result-side {\n      padding: 28px;\n      border-radius: 20px;\n      background: var(--poc-navy);\n      color: #fff;\n      display: flex;\n      flex-direction: column;\n      justify-content: space-between;\n      gap: 22px;\n    }\n\n    .poc-result-side h3 {\n      color: #fff;\n      margin-bottom: 10px;\n    }\n\n    .poc-result-side p {\n      color: rgba(255,255,255,0.86);\n      margin: 0;\n    }\n\n    .poc-lead-form {\n      display: grid;\n      gap: 10px;\n      margin-top: 16px;\n    }\n\n    .poc-input {\n      width: 100%;\n      min-height: 48px;\n      border: 1px solid rgba(255,255,255,0.28);\n      border-radius: 999px;\n      padding: 12px 16px;\n      background: rgba(255,255,255,0.08);\n      color: #fff;\n      font-size: 1rem;\n    }\n\n    .poc-input::placeholder {\n      color: rgba(255,255,255,0.7);\n    }\n\n    .poc-form-note {\n      font-size: 0.82rem;\n      color: rgba(255,255,255,0.68);\n      line-height: 1.5;\n    }\n\n    .poc-thank-you {\n      display: none;\n      padding: 12px 14px;\n      background: rgba(75, 163, 122, 0.18);\n      border: 1px solid rgba(75, 163, 122, 0.45);\n      color: #fff;\n      border-radius: 14px;\n      font-weight: 800;\n      line-height: 1.4;\n    }\n\n    .poc-reset {\n      margin-top: 18px;\n      color: var(--poc-navy);\n      background: transparent;\n      border: none;\n      padding: 0;\n      font-weight: 800;\n      cursor: pointer;\n      text-decoration: underline;\n      text-underline-offset: 4px;\n    }\n\n    .poc-contact-box {\n      background: #fff;\n      color: var(--poc-charcoal);\n      border-radius: var(--poc-radius-lg);\n      padding: 34px;\n      box-shadow: var(--poc-shadow);\n    }\n\n    .poc-contact-box h2 {\n      color: var(--poc-navy);\n    }\n\n    .poc-contact-form {\n      display: grid;\n      gap: 14px;\n      margin-top: 22px;\n    }\n\n    .poc-contact-form input,\n    .poc-contact-form textarea,\n    .poc-contact-form select {\n      width: 100%;\n      border: 1px solid var(--poc-border);\n      border-radius: 14px;\n      padding: 13px 14px;\n      font: inherit;\n      color: var(--poc-charcoal);\n      background: #fff;\n    }\n\n    .poc-contact-form textarea {\n      min-height: 120px;\n      resize: vertical;\n    }\n\n    .poc-footer {\n      background: 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aria-hidden=\"true\"><\/span>\n            <span>Practical Ops Co.<\/span>\n          <\/a>\n\n          <div class=\"poc-menu\">\n            <a href=\"#services\">Services<\/a>\n            <a href=\"#health-check\">Health Check<\/a>\n            <a href=\"#credentials\">Credentials<\/a>\n            <a href=\"#process\">Process<\/a>\n            <a href=\"#contact\">Contact<\/a>\n          <\/div>\n\n          <a class=\"poc-button poc-button-primary\" href=\"#contact\">Book an Operations Review<\/a>\n        <\/nav>\n      <\/div>\n    <\/header>\n\n    <main id=\"top\">\n      <section class=\"poc-hero\">\n        <div class=\"poc-container\">\n          <div class=\"poc-hero-grid\">\n            <div>\n              <p class=\"poc-eyebrow\">Fractional operations support<\/p>\n              <h1>Make your business easier to run.<\/h1>\n              <p class=\"poc-hero-copy\">\n                Practical Ops Co. helps small education and service businesses clean up systems, customer workflows, admin processes and day-to-day operations so the business runs better without everything depending on the owner.\n              <\/p>\n\n              <div class=\"poc-hero-actions\">\n                <a class=\"poc-button poc-button-primary\" href=\"#contact\">Book an Operations Review<\/a>\n                <a class=\"poc-button poc-button-secondary\" href=\"#health-check\">Take the Ops Health Check<\/a>\n              <\/div>\n\n              <div class=\"poc-proof-row\" aria-label=\"Service highlights\">\n                <span class=\"poc-pill\"><span class=\"poc-dot\"><\/span> Operations<\/span>\n                <span class=\"poc-pill\"><span class=\"poc-dot\"><\/span> Systems<\/span>\n                <span class=\"poc-pill\"><span class=\"poc-dot\"><\/span> Customer workflows<\/span>\n                <span class=\"poc-pill\"><span class=\"poc-dot\"><\/span> Course operations<\/span>\n              <\/div>\n            <\/div>\n\n            <aside class=\"poc-hero-card\" aria-label=\"Practical Ops Co. service summary\">\n              <div class=\"poc-mini-dashboard\">\n                <div class=\"poc-dashboard-item\">\n                  <span class=\"poc-icon\" aria-hidden=\"true\"><\/span>\n                  <div>\n                    <strong>Find the operational bottlenecks<\/strong>\n                    <span>Identify where work is too manual, unclear or owner-dependent.<\/span>\n                  <\/div>\n                <\/div>\n\n                <div class=\"poc-dashboard-item\">\n                  <span class=\"poc-icon\" aria-hidden=\"true\"><\/span>\n                  <div>\n                    <strong>Clean up systems and workflows<\/strong>\n                    <span>Make tools, processes and customer handovers easier to manage.<\/span>\n                  <\/div>\n                <\/div>\n\n                <div class=\"poc-dashboard-item\">\n                  <span class=\"poc-icon\" aria-hidden=\"true\"><\/span>\n                  <div>\n                    <strong>Build a calmer operating rhythm<\/strong>\n                    <span>Create clearer priorities, reporting and repeatable ways of working.<\/span>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/aside>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-cred-strip\" aria-label=\"Credibility summary\">\n        <div class=\"poc-container\">\n          <div class=\"poc-cred-card\">\n            <span class=\"poc-mark\" aria-hidden=\"true\"><\/span>\n            <p>\n              Practical operations support backed by experience across business management, operations management, customer service, face-to-face sales, course platforms, Microsoft 365, Google Workspace and third-party business systems.\n            <\/p>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section\">\n        <div class=\"poc-container\">\n          <div class=\"poc-section-head\">\n            <p class=\"poc-eyebrow\">The problem<\/p>\n            <h2>When the business is working, but the way it runs is not.<\/h2>\n            <p>\n              Many small businesses grow through effort, experience and customer demand. Over time, systems get added one by one, customer follow-up depends on memory, processes live in someone\u2019s head and the owner becomes the person everyone relies on to keep things moving.\n            <\/p>\n          <\/div>\n\n          <div class=\"poc-grid-3\">\n            <div class=\"poc-card\">\n              <h3>Too much owner dependence<\/h3>\n              <p>Important tasks, decisions and follow-ups rely on the owner, making the business harder to scale or delegate.<\/p>\n            <\/div>\n            <div class=\"poc-card\">\n              <h3>Messy systems<\/h3>\n              <p>Tools work individually, but the overall setup creates duplicated work, unclear access and manual admin.<\/p>\n            <\/div>\n            <div class=\"poc-card\">\n              <h3>Inconsistent customer journeys<\/h3>\n              <p>Leads, clients, customers or students do not always get the same clear experience.<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section poc-section-soft\">\n        <div class=\"poc-container\">\n          <div class=\"poc-section-head\">\n            <p class=\"poc-eyebrow\">Who it is for<\/p>\n            <h2>For small businesses selling expertise, services, education or support.<\/h2>\n            <p>\n              Practical Ops Co. is best suited to growing businesses that need clearer systems, stronger customer workflows and more reliable day-to-day execution.\n            <\/p>\n          <\/div>\n\n          <div class=\"poc-grid-4\">\n            <div class=\"poc-card\"><h3>Online course businesses<\/h3><p>Course platforms, student journeys, launches and admin workflows.<\/p><\/div>\n            <div class=\"poc-card\"><h3>Professional education<\/h3><p>CPD-style providers, trainers and specialist educators.<\/p><\/div>\n            <div class=\"poc-card\"><h3>Service businesses<\/h3><p>Customer follow-up, admin processes, systems and reporting.<\/p><\/div>\n            <div class=\"poc-card\"><h3>Specialist practices<\/h3><p>Clinics, consultants and firms that need a smoother operating model.<\/p><\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section\" id=\"services\">\n        <div class=\"poc-container\">\n          <div class=\"poc-section-head\">\n            <p class=\"poc-eyebrow\">Services<\/p>\n            <h2>Practical support without hiring a full-time operations manager.<\/h2>\n            <p>\n              Start with a focused review, move into a cleanup sprint, or use ongoing fractional operations support when the business needs steady operational improvement.\n            <\/p>\n          <\/div>\n\n          <div class=\"poc-grid-3\">\n            <div class=\"poc-card poc-service-card\">\n              <span class=\"poc-service-label\">Starting point<\/span>\n              <h3>Operations Review<\/h3>\n              <p>A focused review of your systems, workflows, customer journey, admin processes and current bottlenecks.<\/p>\n              <ul class=\"poc-list\">\n                <li>Systems and tool review<\/li>\n                <li>Customer journey review<\/li>\n                <li>Admin and follow-up review<\/li>\n                <li>Priority action plan<\/li>\n              <\/ul>\n              <a class=\"poc-button poc-button-secondary\" href=\"#contact\">Request a Review<\/a>\n            <\/div>\n\n            <div class=\"poc-card poc-service-card\">\n              <span class=\"poc-service-label\">Implementation<\/span>\n              <h3>Operations Cleanup Sprint<\/h3>\n              <p>A practical short-term project to clean up a specific operational area and make it easier to manage.<\/p>\n              <ul class=\"poc-list\">\n                <li>Process documentation<\/li>\n                <li>Workflow simplification<\/li>\n                <li>Tool and admin cleanup<\/li>\n                <li>Handover notes and reporting<\/li>\n              <\/ul>\n              <a class=\"poc-button poc-button-secondary\" href=\"#contact\">Discuss a Sprint<\/a>\n            <\/div>\n\n            <div class=\"poc-card poc-service-card\">\n              <span class=\"poc-service-label\">Ongoing support<\/span>\n              <h3>Fractional Operations Manager<\/h3>\n              <p>Ongoing senior operational support for businesses that need clearer systems and stronger execution.<\/p>\n              <ul class=\"poc-list\">\n                <li>Weekly operations support<\/li>\n                <li>Systems and workflow management<\/li>\n                <li>Customer process improvement<\/li>\n                <li>Reporting and project follow-through<\/li>\n              <\/ul>\n              <a class=\"poc-button poc-button-secondary\" href=\"#contact\">Ask About Support<\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section poc-section-soft\" id=\"health-check\">\n        <div class=\"poc-container\">\n          <div class=\"poc-quiz-wrap\">\n            <div class=\"poc-quiz-header\">\n              <p class=\"poc-eyebrow\">Free operations health check<\/p>\n              <h2>Is your business too dependent on you?<\/h2>\n              <p>\n                Take the 3-minute Business Ops Health Check and get a quick view of where your operations may be too manual, messy or owner-dependent.\n              <\/p>\n              <div class=\"poc-quiz-actions\">\n                <button type=\"button\" class=\"poc-button poc-button-primary\" id=\"poc-start-btn\">Start the Health Check<\/button>\n                <a class=\"poc-button poc-button-secondary\" href=\"#contact\">Book an Operations Review<\/a>\n              <\/div>\n            <\/div>\n\n            <div class=\"poc-quiz-body\">\n              <div id=\"poc-quiz-area\" style=\"display: none;\">\n                <div class=\"poc-progress-row\">\n                  <span class=\"poc-progress-label\" id=\"poc-progress-text\">Question 1 of 10<\/span>\n                  <span class=\"poc-progress-label\">Business Ops Health Check<\/span>\n                <\/div>\n\n                <div class=\"poc-progress-track\" aria-hidden=\"true\">\n                  <div class=\"poc-progress-fill\" id=\"poc-progress-fill\"><\/div>\n                <\/div>\n\n                <div class=\"poc-question-panel\">\n                  <h3 class=\"poc-question\" id=\"poc-question-text\"><\/h3>\n                  <div class=\"poc-options\" id=\"poc-options\"><\/div>\n                <\/div>\n\n                <div class=\"poc-quiz-nav\">\n                  <button type=\"button\" class=\"poc-button poc-button-secondary\" id=\"poc-back-btn\">Back<\/button>\n                  <button type=\"button\" class=\"poc-button poc-button-primary\" id=\"poc-next-btn\" disabled>Next<\/button>\n                <\/div>\n              <\/div>\n\n              <div class=\"poc-result\" id=\"poc-result-area\">\n                <div class=\"poc-result-grid\">\n                  <div class=\"poc-result-main\">\n                    <div class=\"poc-score-badge\" id=\"poc-result-score\"><\/div>\n                    <h3 class=\"poc-result-title\" id=\"poc-result-title\"><\/h3>\n                    <p class=\"poc-result-copy\" id=\"poc-result-copy\"><\/p>\n\n                    <h4 style=\"font-size: 1.25rem; margin-top: 22px;\">What to review first<\/h4>\n                    <ul class=\"poc-list\" id=\"poc-result-actions\"><\/ul>\n\n                    <button type=\"button\" class=\"poc-reset\" id=\"poc-reset-btn\">Retake the Health Check<\/button>\n                  <\/div>\n\n                  <aside class=\"poc-result-side\">\n                    <div>\n                      <h3>Want the next steps?<\/h3>\n                      <p>\n                        Enter your email and send yourself the result summary. Replace this form with your MailerLite form when the page is live.\n                      <\/p>\n\n                      <form class=\"poc-lead-form\" id=\"poc-lead-form\" action=\"REPLACE_WITH_MAILERLITE_FORM_ACTION\" method=\"post\">\n                        <input class=\"poc-input\" type=\"email\" name=\"email\" id=\"poc-email\" placeholder=\"Email address\" required>\n                        <input type=\"hidden\" name=\"ops_health_result\" id=\"poc-hidden-result\">\n                        <input type=\"hidden\" name=\"ops_health_score\" id=\"poc-hidden-score\">\n                        <button type=\"submit\" class=\"poc-button poc-button-light\">Send me the breakdown<\/button>\n                        <p class=\"poc-form-note\">\n                          No spam. Use this form to connect the quiz result to your email platform.\n                        <\/p>\n                      <\/form>\n\n                      <div class=\"poc-thank-you\" id=\"poc-thank-you\">\n                        Result saved. Connect this form to MailerLite to send the automated email.\n                      <\/div>\n                    <\/div>\n                  <\/aside>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section\" id=\"credentials\">\n        <div class=\"poc-container\">\n          <div class=\"poc-split\">\n            <div>\n              <p class=\"poc-eyebrow\">Credentials<\/p>\n              <h2>Practical experience across operations, customers, sales and systems.<\/h2>\n              <p>\n                Practical Ops Co. is built on hands-on experience across business management, operations management, customer service, face-to-face sales and technology systems.\n              <\/p>\n              <p>\n                That mix matters because operational problems are rarely just technical. A messy system usually affects the customer experience, the sales process, admin workload, reporting and the owner\u2019s ability to step back.\n              <\/p>\n            <\/div>\n\n            <div class=\"poc-feature-box\">\n              <h3>Relevant experience<\/h3>\n              <ul class=\"poc-list\">\n                <li>Business management and operations management<\/li>\n                <li>Customer service and face-to-face sales<\/li>\n                <li>Course platform management, including Thinkific<\/li>\n                <li>Microsoft 365 and Google Workspace administration<\/li>\n                <li>Social media operations and digital workflow support<\/li>\n                <li>Third-party tools, process improvement and practical systems cleanup<\/li>\n              <\/ul>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section poc-section-soft\" id=\"process\">\n        <div class=\"poc-container\">\n          <div class=\"poc-split\">\n            <div class=\"poc-section-head\" style=\"margin-bottom: 0;\">\n              <p class=\"poc-eyebrow\">Process<\/p>\n              <h2>What working together looks like.<\/h2>\n              <p>\n                The goal is not more complexity. The goal is a business that is clearer, easier to manage and less dependent on the owner.\n              <\/p>\n            <\/div>\n\n            <div class=\"poc-feature-box\">\n              <div class=\"poc-step\">\n                <span class=\"poc-step-number\">1<\/span>\n                <div>\n                  <h3>Review<\/h3>\n                  <p>We look at your current systems, workflows, customer journey, admin processes and bottlenecks.<\/p>\n                <\/div>\n              <\/div>\n\n              <div class=\"poc-step\">\n                <span class=\"poc-step-number\">2<\/span>\n                <div>\n                  <h3>Prioritise<\/h3>\n                  <p>You get a clear view of what is working, what is messy and what should be fixed first.<\/p>\n                <\/div>\n              <\/div>\n\n              <div class=\"poc-step\">\n                <span class=\"poc-step-number\">3<\/span>\n                <div>\n                  <h3>Clean up<\/h3>\n                  <p>Practical Ops Co. can help implement changes through a focused sprint or ongoing support.<\/p>\n                <\/div>\n              <\/div>\n\n              <div class=\"poc-step\">\n                <span class=\"poc-step-number\">4<\/span>\n                <div>\n                  <h3>Keep improving<\/h3>\n                  <p>Build a calmer operating rhythm with clearer systems, reporting and ownership.<\/p>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"poc-section poc-section-navy\" id=\"contact\">\n        <div class=\"poc-container\">\n          <div class=\"poc-split\">\n            <div>\n              <p class=\"poc-eyebrow\">Next step<\/p>\n              <h2>Ready to make the business easier to run?<\/h2>\n              <p>\n                If your business is growing but the operational side feels messy, Practical Ops Co. can help you find and fix the right problems first.\n              <\/p>\n              <p>\n                A short Operations Review is the best starting point. It gives you a clear view of your systems, customer journey, workflows, admin processes and current bottlenecks.\n              <\/p>\n            <\/div>\n\n            <div class=\"poc-contact-box\">\n              <h2>Book an Operations Review<\/h2>\n              <p>\n                Replace this placeholder form with your preferred booking form, MailerLite form or contact form plugin.\n              <\/p>\n\n              <form class=\"poc-contact-form\" action=\"REPLACE_WITH_CONTACT_FORM_ACTION\" method=\"post\">\n                <input type=\"text\" name=\"name\" placeholder=\"Name\" required>\n                <input type=\"email\" name=\"email\" placeholder=\"Email address\" required>\n                <input type=\"text\" name=\"business\" placeholder=\"Business name\">\n                <select name=\"support_type\" aria-label=\"Support type\">\n                  <option value=\"\">What do you need help with?<\/option>\n                  <option>Operations Review<\/option>\n                  <option>Operations Cleanup Sprint<\/option>\n                  <option>Fractional Operations Manager<\/option>\n                  <option>Thinkific or course operations support<\/option>\n                  <option>Not sure yet<\/option>\n                <\/select>\n                <textarea name=\"message\" placeholder=\"Briefly describe what feels messy, manual or owner-dependent.\"><\/textarea>\n                <button class=\"poc-button poc-button-primary\" type=\"submit\">Send enquiry<\/button>\n              <\/form>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/section>\n    <\/main>\n\n    <footer class=\"poc-footer\">\n      <div class=\"poc-container\">\n        <div class=\"poc-footer-row\">\n          <a class=\"poc-logo\" href=\"#top\">\n            <span class=\"poc-mark\" aria-hidden=\"true\"><\/span>\n            <span>Practical Ops Co.<\/span>\n          <\/a>\n          <div class=\"poc-footer-links\">\n            <a href=\"#services\">Services<\/a>\n            <a href=\"#health-check\">Health Check<\/a>\n            <a href=\"#credentials\">Credentials<\/a>\n            <a href=\"#contact\">Contact<\/a>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/footer>\n  <\/div>\n\n  <script>\n    (function () {\n      const quizData = [\n        {\n          question: \"If you were unavailable for a week, what would happen?\",\n          options: [\n            { text: \"The business would mostly run normally\", value: 0 },\n            { text: \"Some things would slow down\", value: 1 },\n            { text: \"Several important things would stall\", value: 2 },\n            { text: \"I am not sure it would cope well\", value: 3 }\n          ]\n        },\n        {\n          question: \"Where do your core processes live?\",\n          options: [\n            { text: \"Documented clearly\", value: 0 },\n            { text: \"Partly documented\", value: 1 },\n            { text: \"Mostly in 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\"Very confident\", value: 0 },\n            { text: \"Mostly confident\", value: 1 },\n            { text: \"It works, but it is messy\", value: 2 },\n            { text: \"I do not really know what connects to what\", value: 3 }\n          ]\n        },\n        {\n          question: \"How often do customers, clients or students ask the same questions?\",\n          options: [\n            { text: \"Rarely\", value: 0 },\n            { text: \"Sometimes\", value: 1 },\n            { text: \"Often\", value: 2 },\n            { text: \"Constantly\", value: 3 }\n          ]\n        },\n        {\n          question: \"How easy is it to see what is working in the business?\",\n          options: [\n            { text: \"Easy, we have regular reporting\", value: 0 },\n            { text: \"Somewhat clear\", value: 1 },\n            { text: \"Hard to tell\", value: 2 },\n            { text: \"Mostly gut feel\", value: 3 }\n          ]\n        },\n        {\n          question: \"How 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